Refund policy

Refund & Return Policy

At Axevyn, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, please contact us so we can help resolve the issue.

Returns

You may request a return within 14 days of receiving your order if the item:

Arrived damaged or defective
Is the wrong product
Is significantly different from what was ordered

To request a return, please contact us at axevynfitness@gmail.com and include your order number and clear photos or videos showing the issue.

Items must generally be unused and in their original condition and packaging where applicable.

Non-Returnable Items

We generally do not accept returns for:

Items that have been used or damaged after delivery
Products damaged through misuse or improper handling
Change-of-mind purchases
Incorrect size or color selected by the customer, unless otherwise agreed

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos or videos of the item and packaging.

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

Refunds

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

Return Shipping

If the return is due to an item being damaged, defective, or incorrectly sent by Axevyn or our fulfillment partner, we will provide instructions regarding the return.

For other return requests, the customer may be responsible for return shipping costs where applicable.